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Welcome to the Support Centre


We're having some issues with some artists being mixed up after a recent update. Due to this you can have:

  • missing/duplicate artists in your top artists
  • missing tracks in your top tracks
  • streams that were counted before, not being counted anymore
  • missing tracks in your recently played
  • soulmates issues
  • different errors loading artists/albums/tracks

We've been working night and day to fix these issues and we're getting closer to a solution. We're sorry for the inconvenience and we're doing our best to fix this as soon as possible. Thank you for your patience and understanding.

Note: No data is lost, it's just not being displayed correctly and we're working on fixing this.

This website will be used to answer the most common questions and issues regarding You can also find various guides here!

If you need support, please email us at or join our Discord server for support!