मुख्य कंटेंट तक स्किप करें

I bought Plus but there are no changes to the app

iOS​

There are some issues with the App Store, meaning it can take a couple of days before your purchase is verified. You can try to click Restore purchases every day and it should work sometime soon.

एक सप्ताह हो गया है और मेरा प्लस अभी भी सक्रिय नहीं है​

Unfortunately there's no way for me to check the status of your purchase. There are two things you can do:

  • Try to purchase it again. stats.fm Plus is a so-called "non-consumable" in app purchase, which means you can only buy it once (and only get charged once). If the purchase proceeds that means that the previous purchase has failed. If the purchase fails and says "You already own this item, you'll receive it for free" that means that the previous purchase has indeed went through.
  • (getsupport.apple.com) पर अपनी खरीदारी की स्थिति जांचने के लिए Apple के ऐप स्टोर सहायता से संपर्क करें।

Android​

यदि आपके पास इसे खरीदने के बाद Plus नहीं है, तो इसका मतलब दो चीजें हो सकता है:

  • आपका भुगतान अभी भी लंबित है (क्रेडिट कार्ड से भुगतान करते समय ऐसा बहुत होता है)
  • खरीदारी विफल

इसे जांचने के लिए आप दो चीजें कर सकते हैं:

  • Try to purchase it again. stats.fm Plus is a so-called "non-consumable" in app purchase, which means you can only buy it once (and only get charged once). If the purchase proceeds that means that the previous purchase has failed. If the purchase fails and says "You already own this item, you'll receive it for free" that means that the previous purchase has indeed went through.
  • Wait at least a day and click Restore purchases. If this doesn't work, you can send us an email at support@stats.fm and we can check the status of the order:
    • The Google order ID. You can find this in the email with your receipt and it should start with GPA.
    • आपके Google Play account से लिंक किया गया ईमेल पत|
    • A link to your stats.fm or Spotify profile